Client Case Study: Norfolk Dredging

May 18, 11 • Industrial Product ServiceComments Off on Client Case Study: Norfolk Dredging

Here at K&L Clutch, we don’t just supply our clients with critical industrial transmission parts like pneumatic clutches and torque converters. We keep companies drilling, digging, dredging, and doing the work that powers the world.

In other words, our goals exist to make it easier for companies to achieve their’s.

Just take a look at Norfolk Dredging — a company we’re proud to support, especially in the most demanding work environments. According to Building and Construction Northeast Magazine:

One of the company’s most recent triumphs, for example, was the Hubline Project for Algonquin Gas Transmission Co. — a 29-mile long, 30-inch steel pipeline installed under Massachusetts Bay. It is the longest undersea gas line in New England, and was built to carry natural gas for local and regional markets. […]

Complicating matters was the location of the work, the company adds. “The uniqueness of this restoration project is that Norfolk Dredging Co. had to perform this work some five miles offshore in the Atlantic Ocean, in the middle of winter, digging to depths of 120 feet over an active high-pressure gas pipeline, while working under a rigidly defined time frame for completion,” it says. Nevertheless, the work was completed on time and without incident.

No excuses. They just got the job done.

We’ve been working with crane and dragline companies like Norfolk Dredging for more than 30 years — and this company typifies the sort of relationships we aim to build with our clients.

The key is customer service, because professional service capabilities can make the difference between project profitability and failure — especially since so many industries we work with are hard at work around the clock in hostile work environments.

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In the end, customer service is a state of mind. From our headquarters in the Dallas-Ft. Worth Metroplex, this mission revolves around a series of service capabilities:

  • Fully-equipped service trucks that come to you.
  • 24/7, round-the-clock readiness.
  • Expert technicians and staff.
  • An innovative in-house machine shop that provides customized solutions to unique challenges.
  • A comprehensive catalog, including parts from companies like Twin Disc, Clark, Allison, Rockford, and Oil States.
  • Same-day shipping.
  • An ideal location just nine miles from Dallas-Ft. Worth International Airport
  • The willingness to go anywhere in the world we’re needed, and the experience to do so effectively.

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